Token and Waiting Room Queue
Issue numbered tokens at reception and manage the patient queue by doctor. Keep each token associated with the patient's record for a more organised outpatient flow.
A clearer queue from reception to consultation
Replace manual token slips and unclear waiting order with a structured queue workflow.
Issue numbered tokens at reception
Maintain a queue for each doctor
Associate tokens with the patient UHID
Common Clinic Challenges
A connected digital workflow can help teams address these common outpatient process gaps.
Manual queues can cause confusion about order
Staff may need to answer repeated queue questions
Tokens can become separated from patient details
Benefits of Token and Waiting Room Queue
Bring key information and tasks together to support a more organised, consistent clinic workflow.
Make patient order easier for staff to manage
Reduce manual queue coordination
Keep the token connected to the visit record
Token and Waiting Room Queue
A clearer queue from reception to consultation
Before: Staff rely on disconnected registers, paper documents or separate steps that can make information harder to find and maintain.
After: The relevant workflow is connected to the patient record, helping authorised team members work from consistent visit information.
How token and waiting room queue works
A typical workflow for clinic teams; exact steps may vary by configuration and user permissions.
Step 1: Register or find the patient
Step 2: Issue a token for the relevant doctor
Step 3: Update the queue as patients are called
Step 4: Open the patient record for consultation
Step 5: Continue to the visit and billing workflow
Value for Clinic Roles
Access and tasks should follow each user's assigned permissions.
Doctor: reviews clinical information and documents the consultation as permitted.
Reception: manages registration, appointments or tokens as applicable.
Billing and administration: manage visit charges, reports, users and permissions as authorised.
Security & Compliance
Built with enterprise-grade security practices to protect healthcare data.
Security Overview
Use role-based access and follow the clinic's approved procedures for handling patient information.
Access Control
Role-based permissions are described in the source content; confirm the exact roles and access rules in the deployed product.
Audit Logging
Audit logging of edits is described in the source content; confirm the events and retention available.
Data Encryption
Confirm encryption in transit and at rest with the product/security team before publishing a specific security claim.
Data Retention
Confirm retention, deletion and applicable legal requirements with the product/security team before publishing a compliance claim.
Proven Results & Measurable Impact
Real-world outcomes, customer validation, and measurable improvements that demonstrate long-term value.
Case Study
Add an approved customer case study when available; do not publish unverified customer outcomes.
Customer Voice
Add a customer quotation only after written approval.
”Impact Metrics
Publish only measured, verified metrics with a clear source and measurement period.
Token and Waiting Room Queue: Key Capabilities
Make walk-in flow easier to coordinate by giving reception and clinical teams a clearer view of token order and visit status.
Token creation
Doctor-wise queue organisation
Patient-linked tracking
Frequently Asked Questions