By MedeilPlus Editorial Team17 October 2026•3 min read

Delivering Lab Reports to Patients: Portal, Messaging and Email

A patient wants their lab result quickly, and the clinic wants to send it safely. The right method depends on the type of result, the patient's preferences and what the clinic's systems and consent process support. This guide sets out the options and the checks for each.

Options for delivery

Printed copy handed to the patient at the clinic, with the patient's identity checked

Patient portal, where the patient logs in to see their own results

Email with a secure attachment or a link to a protected page

Messaging apps, where the channel is approved and the consent is recorded

Consider the result first

A routine result may be shared through a portal or a printed copy. A result that is abnormal or serious should be explained by a clinician, in person or by a planned call, before the patient reads it alone. The delivery method should match the result.

Consent and preferences

Record how each patient wants to receive results, and confirm the contact details. Patients should be able to change their preference. Messaging apps and email should only be used where the patient has agreed, and the agreement should be recorded on the patient record.

Privacy checks before sending

Check the patient's identity and the contact details before sending

Send only the report the patient is entitled to receive, not a whole file

Do not put sensitive details in a message preview or subject line

Keep a log of what was sent, to whom, and when

Printing and handing over

When a report is printed, check the name, date of birth and test on each page. Ask the patient to confirm their identity before handing it over, and keep a copy in the record.

What to do when a result is delayed

Tell the patient when a result is expected and how they will receive it. Chase delayed results with the lab, and record each follow-up call or message.

Where MedeilPlus fits

MedeilPlus can deliver lab reports through the channels your clinic has set up and approved. Confirm which channels are live for your clinic, how consent is recorded, and how each delivery is logged. Messaging and email features that are still being developed should not be relied on until they are confirmed. For the lab workflow, read lab orders in clinic EMR.

Frequently asked questions

Can lab reports be sent on WhatsApp?

Only where the system supports it, the clinic has an approved process, and the patient has agreed. Confirm each part before using it.

Should abnormal results be sent by message?

Usually not on their own. Abnormal results should be explained by a clinician, with a clear plan for follow-up.

What if a patient cannot access the portal?

Offer a printed copy or another agreed method, and record the patient's choice.

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